Privacy Policy

At Urban Bites Co., protecting your privacy is a priority. This privacy policy explains how we collect, use, and safeguard the personal information you provide when using our online platform and services.

Information We Collect

We collect personal information that you voluntarily provide to us when engaging with our services, including:

• Contact details such as your name, email address, mailing address, and phone number
• Event details and catering preferences
• Payment and billing information
• Any feedback or inquiries you send us via contact forms or email

How We Use Your Information

Your information is used to provide and improve our street food and catering services, including:

• Processing orders and event bookings
• Communicating updates and confirming service details
• Customising menus and sourcing local ingredients based on preferences
• Complying with legal obligations

Legal Basis for Processing

We process your personal data only when lawful, including to:

• Fulfil contracts or agreements with you
• Comply with legal obligations
• Protect legitimate business interests

Data Sharing and Disclosure

We do not sell or trade your personal information. We may share your data with trusted third-party partners only to support service delivery, including:

• Catering vendors and food suppliers
• Event coordinators and venues
• Payment processing providers
• Legal authorities when required by law

Your Rights Under GDPR and Australian Privacy Laws

You have certain rights regarding your personal data, including:

• Accessing the information we hold about you
• Requesting correction or deletion of your data
• Objecting to or restricting certain types of processing
• Data portability requests where applicable

To exercise these rights, please write to our Privacy Officer at the address below.

Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal requirements, or resolve disputes.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience. You can control cookie preferences through your browser settings.

Contact Us

For privacy inquiries or to exercise your rights, please contact:

Phone: +61 2 9123 4567